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Effective Date: 7/22/2026

Ridge Run Property Services LLC (\"Ridge Run,\" \"we,\" \"us,\" or \"our\") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

This policy applies to visitors of our website, clients who book services with us, and anyone who communicates with us by phone, text message, or online form.

Information We Collect

When you contact us, request an estimate, or book a service, we may collect:

Name and contact information (email address, phone number, mailing/service address)
Property details relevant to the service requested (e.g., number of bedrooms/bathrooms, access instructions)
Payment information (processed securely through our third-party payment and scheduling platform)
Communications you send us, including texts, emails, and messages submitted through our website forms
Photos taken before and after service visits, used for quality assurance and job documentation

How We Use Your Information

We use the information we collect to:

Schedule, confirm, and provide cleaning services
Communicate with you about appointments, including confirmations, reminders, and updates via phone call or text message
Respond to inquiries, estimate requests, and customer service needs
Process payments for services rendered
Improve our services and maintain accurate business records
Comply with legal and regulatory obligations

Text Messaging

If you provide your phone number, you may receive text messages from Ridge Run related to appointment confirmations, scheduling updates, and service communications. By providing your phone number, you consent to receive these messages. Message and data rates may apply, and message frequency will vary based on your service activity. You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us directly.

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers and subcontractors who help us operate our business (such as scheduling software, payment processors, and vetted subcontractor cleaners performing services on our behalf)
Legal authorities, if required to comply with a law, regulation, subpoena, or legal process

We do not share your mobile phone number or text messaging opt-in data with third parties for their own marketing purposes.

Data Retention

We retain your personal information for as long as necessary to provide services, maintain business records, and comply with legal, tax, and accounting requirements.

Your Choices

You may:

Opt out of text messages at any time by replying STOP to any message from us
Request to update or correct your contact information by contacting us directly
Request that we delete your personal information, subject to any legal or business record-keeping requirements

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Ridge Run Property Services LLC

Phone: (480) 442-0558

Email: hello@ridgerunservices.com

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Privacy Policy

About us